How to get a refund for defective goods

Briefly

What to do if the product turns out to be defective: how to record the defect, write a claim, when a product examination expert examination is needed, and how to get a refund through the seller or court.

Order of actions

• Record the defect in photos and videos
• Keep the receipt, contract, correspondence, and packaging
• Send a written complaint to the seller
• In case of a dispute about the cause of the defect, conduct a forensic examination
• in case of refusal to prepare documents for the court

When an examination is needed

An examination is especially useful if the seller claims that the product was damaged by the buyer, the defect arose due to improper use, or there is no warranty case.

What to attach to a claim

• receipt, electronic receipt, or other proof of purchase
• contract, work order, specification, or project
• warranty card, manual, labeling, tags
• photos and videos of defects or damages
• claim to the seller, contractor, or service center
• response from the seller, quality inspection report, or service center report

What to prepare for a consultation

• receipt, electronic receipt, or other proof of purchase
• contract, work order, specification, or project
• warranty card, manual, labeling, tags
• photos and videos of defects or damages
• claim to the seller, contractor, or service center
• response from the seller, quality inspection report, or service center report
• flood report, fire documents, or insurance company documents, if applicable
• expert opinion of the other party or case materials if the dispute is already in court

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