Typical scenario
A returned set contains a different accessory
If an accessory differs from shipment documents when goods are returned, first establish the original and returned contents. Visual similarity alone may not identify compatibility with a particular model or when a substitution occurred.
Typical scenario
A mattress indentation is measured under different conditions
If a buyer shows an indentation that a seller cannot reproduce, the assessment conditions need comparison. Position, bed base, loading and time after unloading may differ. A photograph with a person lying down and an unloaded mattress do not show the same state.
Furniture inspection after flooding
Kitchen sets, cabinets, and upholstered furniture are damaged. The task is to record signs of water exposure and prepare materials for a claim.
Open pageKitchen set defects
After installation, there were misaligned fronts, uneven gaps, edge damage, and countertop defects.
Open pageShoe examination after seller refusal
The shoes came apart after a short period of wear; the seller referred to improper use.
Open pageClothing after dry cleaning
After treatment, stains, color changes, and fabric deformation appeared.
Open pageReview of the seller's examination
The conclusion, on the basis of which the seller refused to refund the buyer, has been verified.
Open pageProperty after fire
Damage to furniture, appliances, textiles, and interior items from smoke, soot, water, and high temperature has been recorded.
Open pageExamination of construction and finishing materials
After delivery of the flooring, uneven tones, edge damage, and non-compliance with the sample were detected. It is necessary to determine the condition of the goods, the nature of the defects, and the completeness of the batch.
Open pageExamination of plumbing products
Damage to the coating, deformation, or incomplete set has been discovered on the faucet or sink. The quality of the finished product is being examined; the causes of the engineering system failure, if necessary, are being studied comprehensively.
Open pageExamination of tools and equipment
The buyer discovered damage to the tool casing, signs of use, or missing accessories. The condition, completeness, and compliance with the seller's description are checked.
Open pageExamination of household goods and interior items
The interior item arrived with scratches, chips, deformations, or mismatched color and size. It is necessary to record defects and compare the item with the order.
Open pageExamination of sports and tourist goods
Tears in the material, damage to fastenings, structural deformation, or incomplete sets are detected in tourist or sports goods. The product condition and usability are assessed.
Open pageExamination of children's non-food products
A child's stroller is found to have defects in the frame, wheels, folding mechanism, upholstery, or completeness. If special safety tests are required, a specialized laboratory is involved.
Open pageExamination of leather goods, bags, and luggage
The suitcase or bag has a seam tear, zipper, handle or wheel breakage, coating delamination, or damage after delivery. The nature and possible causes of the defects are being investigated.
Open pageExamination of glass, ceramic, and polymer products
Cracks, chips, deformation, color mismatch, or non-compliance with the sample were found in the batch of glass, ceramic, or polymer products. The condition of the goods and the nature of the defects are being investigated.
Open pageExamination of packaging, containers, and components
The goods arrived in damaged packaging, with missing parts, or incorrect labeling. It is necessary to assess the completeness of the delivery and signs of damage during transportation or storage.
Open pageAnalyze a similar situation
What can be sent for primary analysis
- photos of the product or property
- receipt, contract, warranty card
- claim and seller's response
- flood report, service report, or report from another party