Essence of the research

The conclusion for a claim must confirm specific facts and be understandable to the seller, service center, or contractor. Before the examination, the customer's requirement and the circumstances that truly require specialized knowledge are clarified.

Who conducts the research

Product examination for a claim in Moscow is conducted by product expert Andrey Viktorovich. When working, the object, documents, posed questions, technical documentation, product condition, signs of use, damages, completeness, and possibility of further use are taken into account.

Objects and materials of the research

the product itself, labeling, and completeness
contractual characteristics as of the purchase date
visible defects and signs of use
delivery, service, and acceptance documents

Characteristic defects and controversial signs

disputed defect
unexplained refusal by the seller or service
damage during delivery or assembly
non-compliance of characteristics and completeness with the order

What the product examination expert determines

Identification of the object and its compliance with the submitted documents
Presence, location, and severity of defects, damages, and other commodity signs
Probable stage and mechanism of formation of the identified deficiencies
Impact of defects on completeness, appearance, and usability
Sufficiency of product examination methods or the need for another specialist

Questions that can be posed to the expert

Is the reported defect present?
Does the product correspond to the contract and description?
What is the likely cause of the defect?
Could the defect have arisen due to the buyer's actions?

How the research is conducted

Preservation of the object, its labeling, and connection with documents are checked
Signs relating to the following objects are recorded: the product itself, labeling and completeness, contractual characteristics at the date of purchase
Photographic documentation is performed, and if necessary — available measurements and comparison of similar elements
The actual condition is compared with the contract, instructions, acts, and the chronology of events
Conclusions are formulated separately for each issue, indicating any limitations

Documents and source information

receipt, contract, and order card
photo and description of the defect
history of appeals to the seller or service
claim, response, and quality inspection report

Scope of competence

An expert opinion does not replace a claim: it establishes facts, while the claim formulates the legal requirement, the term and method of fulfillment. Legal issues are not posed to the expert.

Cost and timeframe

The cost is determined after examining the object, the number of issues, the volume of documents, the need for a site visit, laboratory work, or the involvement of other specialists. Before starting the study, the scope of work, timeframe, price, and format of the final document are agreed upon.

Frequently asked questions

Is it possible to start with photographs?

Yes. Competence, the composition of materials, and the need for inspection can be determined from photographs and documents. A categorical conclusion about the nature of a defect usually requires direct examination of the object.

What if the object has already been repaired or modified?

It is necessary to provide acts, work orders, and photographs before intervention. The report separately considers which features could have been lost or altered.

Will the report be suitable for a claim or court?

Yes. A specialist's report can be used for a claim, negotiations, preparation of a lawsuit, objections, or a motion for appointment of a judicial examination. If the examination is appointed by the court, the final document is issued as an expert’s report within the scope of the questions posed.

Examination of goods for claims in Moscow