For consumers

Situations addressed

• The product has defects;
• the seller refuses to return or exchange;
• the service center points to a violation of the operating rules;
• a dispute has arisen over the cause of the malfunction;
• the product does not match the description, labeling, or specifications;
• the seller conducted an examination that the consumer does not agree with;
• it is necessary to prepare a claim or court documents.

What can be determined

• presence of defects;
• type of defects;
• possible causes of their occurrence;
• compliance of the product with the stated properties;
• possibility of repair;
• cost of eliminating defects as of the specified date;
• suitability of the product for use;
• effect of defects on consumer properties.

Output document

Based on the results, a specialist's conclusion may be prepared. If the dispute is already being considered by a court, the party may file a motion for the appointment of a judicial product examination expert examination.

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