Essence of the research

The phrase "goods of inadequate quality" is a legal assessment, while an expert establishes specific facts: the presence of defects, their nature, probable cause, impact on use, and compliance of the object with the contract.

Who conducts the research

The examination of substandard goods in Moscow is conducted by product examination expert Andrey Viktorovich. The work takes into account the object, documents, posed questions, technical documentation, condition of the goods, signs of use, damage, completeness, and the possibility of further use.

Objects and materials of the research

furniture, clothing, shoes, and accessories
Equipment and electronics with an engineer if necessary
Interior items, household and children's goods
Tools, packaging, and components

Characteristic defects and controversial signs

production and operational defects
Recurring defect after repair
Non-compliance with description or completeness
Damage during unpacking, delivery, or assembly

What the product examination expert determines

Identification of the object and its compliance with the submitted documents
Presence, location, and severity of defects, damages, and other commodity signs
Probable stage and mechanism of formation of the identified deficiencies
Impact of defects on completeness, appearance, and usability
Sufficiency of product examination methods or the need for another specialist

Questions that can be posed to the expert

Does the product have defects?
What is the nature and mechanism of their formation?
To which stage do the identified signs pertain?
Do the defects prevent further use?

How the research is conducted

Preservation of the object, its labeling, and connection with documents are checked
Signs referring to objects are recorded: furniture, clothing, footwear and accessories, equipment and electronics with an engineer if necessary
Photographic documentation is performed, and if necessary — available measurements and comparison of similar elements
The actual condition is compared with the contract, instructions, acts, and the chronology of events
Conclusions are formulated separately for each issue, indicating any limitations

Documents and source information

receipt, contract, order, and warranty
product, completeness, and packaging
manual and operation information
service, repair, and quality inspection reports

Scope of competence

The expert does not decide whether the seller is obliged to refund the money and does not replace the court. He describes technical characteristics, while the legal qualification and the claim are determined separately.

Cost and timeframe

The cost is determined after examining the object, the number of issues, the volume of documents, the need for a site visit, laboratory work, or the involvement of other specialists. Before starting the study, the scope of work, timeframe, price, and format of the final document are agreed upon.

Frequently asked questions

Is it possible to start with photographs?

Yes. Competence, the composition of materials, and the need for inspection can be determined from photographs and documents. A categorical conclusion about the nature of a defect usually requires direct examination of the object.

What if the object has already been repaired or modified?

It is necessary to provide acts, work orders, and photographs before intervention. The report separately considers which features could have been lost or altered.

Will the report be suitable for a claim or court?

Yes. A specialist's report can be used for a claim, negotiations, preparation of a lawsuit, objections, or a motion for appointment of a judicial examination. If the examination is appointed by the court, the final document is issued as an expert’s report within the scope of the questions posed.

Examination of substandard goods in Moscow