Payment and service provision procedure

1. What services are provided

The Contractor conducts extrajudicial examinations of goods, property, equipment, documents, and other agreed objects, prepares an Expert Report, consultations, reviews, and other results explicitly specified in the Order-Invoice.

The content of a specific service, the object, questions, list of materials, result format, cost, term, and special conditions are determined by an individual Order-Invoice.

2. How to place an order

1. The Client sends a request, photos, and documents through the website form, email, or another agreed channel.
2. The Contractor evaluates the task and forms an Order-Invoice with reference to the current edition of the Public Offer.
3. The Client checks the subject, questions, cost, terms, and payment procedure.
4. The contract is concluded after the receipt of full or partial payment provided for by the Order-Invoice, which constitutes acceptance of the Offer.

3. Methods of payment

• by bank card through the bank's or payment operator's secure payment page;
• by non-cash transfer to the issued invoice or bank details;
• by any other method explicitly specified in the Order Invoice and permitted by the legislation of the Russian Federation.

Payment is made in Russian rubles. The method, amount, and payment term are determined in the Order Invoice. A cash receipt or other settlement document is sent to the Customer in cases and manner provided for by the legislation of the Russian Federation.

Accepted bank cards of payment systems:

Internet acquiring and payment services:

4. Procedure for payment by bank card

1. After agreeing on the task, the Contractor sends the Order Invoice and an individual link to the secure payment page to the Customer.
2. Before payment, the Customer checks the service name, Order Invoice number, payment amount, and payment purpose.
3. On the secure payment page, the Customer enters the bank card details into the designated fields. Card data should not be sent to the Contractor via email, messengers, or through the feedback form.
4. If necessary, the bank that issued the card may request additional confirmation of the transaction, including a one-time code or another method provided by the bank.
5. After processing the transaction, the payment page notifies of a successful payment or a denial. The Customer is recommended to save the electronic confirmation until receiving the cash receipt or another accounting document.
6. The contract is considered concluded after the payment, which constitutes acceptance of the Offer, is received in the Contractor's account or after such payment is confirmed by the payment operator — in accordance with the Order-Invoice and the Public Offer.

Do not close the payment page until the operation result appears and do not use the browser refresh button during payment confirmation.

5. What to do in case of payment problems

Payment declined. Check the accuracy of the entered data, the card's expiration date, the available balance, the limits set by the bank, and the permission for online payments. The reason for the denial is determined by the bank that issued the card; if the payment is declined again, contact this bank.

Money not debited and confirmation not received. The payment is not considered completed. You can retry the payment after verifying the data or request a new payment link from the Provider.

Money debited, but no message of successful payment or order confirmation received. Do not make a repeated payment before checking the first transaction. Inform the Executor of the Order Invoice number, date, time, and payment amount, as well as the last four digits of the card. Do not provide the full card number, its expiration date, security code, or one-time confirmation codes.

The payment was made twice. Send an inquiry to oplata@tovaroved.moscow with the Order Invoice number and details of the two transactions. After verification, the excess amount received will be returned in the prescribed manner. The actual timing of the refund depends on the bank that issued the card.

The payment page does not open or a technical error occurred. Check your internet connection, try opening the individual link in the current version of the browser, or request a new link. For payment questions, contact by phone +7 966 981 25 80 or at the address oplata@tovaroved.moscow.

6. Security of transactions with bank cards

• Bank card details are entered directly on the secure payment page of the bank or payment operator, and not on the Contractor's website.
• The Contractor does not receive or store the full card number, its expiration date, CVC/CVV codes, one-time passwords, or other data that would allow carrying out a card transaction independently.
• The bank that issued the card has the right to apply additional verification of the cardholder, including 3-D Secure technology or another verification method.
• The Contractor may only receive information necessary for identification and accounting of the payment: transaction status, amount, payment identifier, and masked payment instrument information.
• Do not disclose your card security code, passwords, or one-time codes to anyone. Before entering details, make sure the payment page is opened via a secure connection and that there are no browser warnings in the address bar.
• Do not save card details on a public device and do not make payments through untrusted networks. After completing the transaction, close the payment page if the device is used by others.

Personal data provided on the website when submitting an application and fulfilling an order is processed in accordance with Personal data processing policy. The procedure for processing card details on the payment page is determined by the bank or payment operator to which the Customer submits this information.

7. Full and partial payment

By default, 100 percent prepayment is applied. An invoice-order may provide for a payment for acceptance and subsequent payment of the remaining cost.

Partial payment is credited to the total cost of the service and is not a separate commission, penalty, or fee for the conclusion of the contract.

If the balance is paid after the notification of readiness, the Specialist's Conclusion is delivered after full payment, unless otherwise specified by the Invoice-Order.

8. Cash receipts for advance payment

Upon receipt of full or partial advance payment, the Contractor issues a cash receipt in cases provided for by the legislation of the Russian Federation.

If the Customer makes multiple payments before the completion of services, a cash receipt is issued for each payment in cases provided by law.

After the completion of services and the delivery of the Specialist's Conclusion to the Customer, the Contractor issues a final cash receipt with deduction of previously made advance payments. The final receipt may be issued without additional withdrawal of funds if the service cost was fully paid earlier.

Cash receipts are sent to the email addresses or subscriber numbers provided by the Customer or delivered in another manner provided by law.

In cases where the legislation of the Russian Federation allows non-use of cash register equipment, a cash receipt is not generated. The Customer is provided with an invoice, an act of rendered services, and other settlement documents stipulated by law and the contract.

9. When the term begins

The term starts to be calculated from the next working day after the occurrence of the last of the necessary events: receipt of the stipulated payment, object, complete set of materials, access to the object, and mandatory approvals.

The term may be suspended while waiting for additional materials, access, consent to methods altering the object, agreed expenses, or elimination of other obstacles.

10. Transfer of the result

The conclusion is transmitted in electronic form and/or on paper in accordance with the Invoice-order. The electronic copy can be sent by email, via electronic document management, secure storage, or another agreed channel.

The paper copy and the examined object are delivered personally or sent by courier or mail. The party responsible for delivery payment is specified in the Invoice-order.

11. Payment contacts

Questions regarding the invoice and payment: oplata@tovaroved.moscow. General questions: zakaz@tovaroved.moscow. Phone: +7 966 981 25 80.

Full text of the Public Offer · Procedure for refusal and refund of money