Disputes under the Consumer Protection Law

Typical situations

• the product broke during the warranty period;
• the seller refused to return the money;
• the service center indicated improper use;
• a dispute arose about the cause of the defect;
• the product does not match the description or specifications;
• the seller conducted an examination that the consumer does not agree with;
• documents need to be prepared for the court.

What can be determined

• presence of defects;
• nature and cause of the defects;
• signs of violation of operating rules;
• compliance of the product with declared specifications;
• possibility of repair;
• cost of eliminating defects as of the specified date;
• impact of the defect on the usability of the product.

Document

Based on the results, a specialist's conclusion may be prepared. If the case is being considered in court, a petition for the appointment of a judicial product examination expert examination may be filed.

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