Essence of the research

Product examination examines a non-food product as an object with consumer properties: identifies it, checks completeness and compliance with documents, records defects, and analyzes possible causes.

Who conducts the research

Product examination in Moscow is conducted by product examination expert Andrey Viktorovich. In their work, the object, documents, posed questions, technical documentation, condition of the goods, signs of use, damage, completeness, and the possibility of further use are taken into account.

Objects and materials of the research

furniture, clothing, footwear, and fur products
household, utility, and children's goods
sports goods, tools, and equipment
packaging, components, and interior items

Characteristic defects and controversial signs

non-conformity of model, material, or completeness
manufacturing and operational defects
damage during delivery, repair, or an external event
loss of suitability or appearance

What the product examination expert determines

Identification of the object and its compliance with the submitted documents
Presence, location, and severity of defects, damages, and other commodity signs
Probable stage and mechanism of formation of the identified deficiencies
Impact of defects on completeness, appearance, and usability
Sufficiency of product examination methods or the need for another specialist

Questions that can be posed to the expert

What is the object and does it correspond to the documents?
Are there defects and how do they manifest?
What is the probable cause of the shortcomings?
Is the product suitable for normal use?

How the research is conducted

Preservation of the object, its labeling, and connection with documents are checked
Signs related to objects are recorded: furniture, clothing, footwear and fur products, household, domestic and children's goods
Photographic documentation is performed, and if necessary — available measurements and comparison of similar elements
The actual condition is compared with the contract, instructions, acts, and the chronology of events
Conclusions are formulated separately for each issue, indicating any limitations

Documents and source information

product, components, and packaging
labeling and instructions
contract and payment documents
photos, certificates, claims, and expert documents

Scope of competence

The product examination expert should not unilaterally resolve issues that require opening electronic components, construction calculations, chemical analysis, determination of the fire source, or market evaluation.

Cost and timeframe

The cost is determined after examining the object, the number of issues, the volume of documents, the need for a site visit, laboratory work, or the involvement of other specialists. Before starting the study, the scope of work, timeframe, price, and format of the final document are agreed upon.

Frequently asked questions

Is it possible to start with photographs?

Yes. Competence, the composition of materials, and the need for inspection can be determined from photographs and documents. A categorical conclusion about the nature of a defect usually requires direct examination of the object.

What if the object has already been repaired or modified?

It is necessary to provide acts, work orders, and photographs before intervention. The report separately considers which features could have been lost or altered.

Will the report be suitable for a claim or court?

Yes. A specialist's report can be used for a claim, negotiations, preparation of a lawsuit, objections, or a motion for appointment of a judicial examination. If the examination is appointed by the court, the final document is issued as an expert’s report within the scope of the questions posed.

Product examination in Moscow