Essence of the research
When examining shoes, both halves are evaluated, the attachment of the upper to the bottom, materials, seams, sole, and signs of use. For conclusions, seasonality, duration of wear, care, and localization of damage are important.
Who conducts the research
Shoe expertise in Moscow is conducted by merchandise expert Andrey Viktorovich. The work takes into account the object, documents, posed questions, technical documentation, condition of the item, signs of use, damage, completeness, and the possibility of further use.
Objects and materials of the research
- everyday, fashion, and sports shoes
- seasonal and specialized shoes
- upper, lining, insole, sole, and heel
- shoes after repair or treatment with care products
Characteristic defects and controversial signs
- delamination and sole detachment
- cracks, tears, and coating flaking
- deformation of the heel counter, toe, or heel
- soaking through the material, seams, or joints
What the product examination expert determines
- Identification of the object and its compliance with the submitted documents
- Presence, location, and severity of defects, damages, and other commodity signs
- Probable stage and mechanism of formation of the identified deficiencies
- Impact of defects on completeness, appearance, and usability
- Sufficiency of product examination methods or the need for another specialist
Questions that can be posed to the expert
- Are there any manufacturing defects?
- Is the damage related to natural wear and tear?
- Does the material correspond to the labeling?
- Could the defect have arisen due to repair or improper care?
How the research is conducted
- Preservation of the object, its labeling, and connection with documents are checked
- Signs are recorded relating to objects: everyday, model, and sports shoes, seasonal and specialized shoes
- Photographic documentation is performed, and if necessary — available measurements and comparison of similar elements
- The actual condition is compared with the contract, instructions, acts, and the chronology of events
- Conclusions are formulated separately for each issue, indicating any limitations
Documents and source information
- both halves, box, and labels
- receipt or date of purchase
- photo of the first appearance of the defect
- information about wearing, drying, care, and repair
Scope of competence
The mere fact of the inside of the shoes getting wet does not automatically indicate a single defect: design, seams, membrane, weather, and wearing conditions are taken into account. The material composition is checked by special methods if necessary.
Cost and timeframe
The cost is determined after examining the object, the number of issues, the volume of documents, the need for a site visit, laboratory work, or the involvement of other specialists. Before starting the study, the scope of work, timeframe, price, and format of the final document are agreed upon.
Frequently asked questions
Is it possible to start with photographs?
Yes. Competence, the composition of materials, and the need for inspection can be determined from photographs and documents. A categorical conclusion about the nature of a defect usually requires direct examination of the object.
What if the object has already been repaired or modified?
It is necessary to provide acts, work orders, and photographs before intervention. The report separately considers which features could have been lost or altered.
Will the report be suitable for a claim or court?
Yes. A specialist's report can be used for a claim, negotiations, preparation of a lawsuit, objections, or a motion for appointment of a judicial examination. If the examination is appointed by the court, the final document is issued as an expert’s report within the scope of the questions posed.
Discuss research
What to send for initial analysis
- both halves, box, and labels
- receipt or date of purchase
- photo of the first appearance of the defect
- information about wearing, drying, care, and repair