How to prove a defect in shoes

Briefly

What to do if shoes come apart, tear, get wet, or deform: how to record a defect, prepare a claim, and when a shoe examination is needed.

How to record the defect

• take an overall view of the pair of shoes
• take a close-up of the defect location
• record the sole, seams, fittings, markings
• keep the receipt, box, and correspondence with the seller
• Do not repair shoes before inspection

What the expert evaluates

• Upper and sole materials
• Glue joints and seams
• Signs of use
• Manufacturing or operational nature of the defect
• Suitability of the shoes for further use

What to prepare for a consultation

• receipt, electronic receipt, or other proof of purchase
• contract, work order, specification, or project
• warranty card, manual, labeling, tags
• photos and videos of defects or damages
• claim to the seller, contractor, or service center
• response from the seller, quality inspection report, or service center report
• flood report, fire documents, or insurance company documents, if applicable
• expert opinion of the other party or case materials if the dispute is already in court

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