Essence of the research

Consultation is needed when it is still too early to order an expert opinion and it is necessary to determine the subject of the dispute: what facts can be established, what documents to collect, whether an inspection is needed, and whether the task relates to commodity science.

Who conducts the research

Consultation with a merchandise expert in Moscow is conducted by merchandise expert Andrey Viktorovich. When working, the object, documents, posed questions, technical documentation, condition of goods, signs of use, damage, completeness, and possibility of further use are taken into account.

Objects and materials of the research

disputes about quality and causes of defects
choosing between examination, consultation, and review
preparation of questions for court or claim
determination of the scope of comprehensive research

Characteristic defects and controversial signs

incomplete documents and unclear chronology
mixing legal and specialized issues
the risk of loss or alteration of the object
need for a laboratory or specialized engineer

What the product examination expert determines

Identification of the object and its compliance with the submitted documents
Presence, location, and severity of defects, damages, and other commodity signs
Probable stage and mechanism of formation of the identified deficiencies
Impact of defects on completeness, appearance, and usability
Sufficiency of product examination methods or the need for another specialist

Questions that can be posed to the expert

Which document is needed for my purpose?
Are photographs and documents sufficient?
How to correctly formulate questions?
Is a product examination expert, engineer, builder, laboratory, or appraiser needed?

How the research is conducted

Preservation of the object, its labeling, and connection with documents are checked
Signs related to objects are recorded: disputes about quality and causes of defects, the choice between examination, consultation, and review
Photographic documentation is performed, and if necessary — available measurements and comparison of similar elements
The actual condition is compared with the contract, instructions, acts, and the chronology of events
Conclusions are formulated separately for each issue, indicating any limitations

Documents and source information

brief chronology
photos of the object and defects
key pages of the contract and acts
existing expert opinion or response from the other party

Scope of competence

Oral consultation is not a conclusion and does not provide a categorical opinion on the cause of a defect without investigation. Analysis of a large set of documents and a written position are agreed on separately.

Cost and timeframe

The cost is determined after examining the object, the number of issues, the volume of documents, the need for a site visit, laboratory work, or the involvement of other specialists. Before starting the study, the scope of work, timeframe, price, and format of the final document are agreed upon.

Frequently asked questions

Is it possible to start with photographs?

Yes. Competence, the composition of materials, and the need for inspection can be determined from photographs and documents. A categorical conclusion about the nature of a defect usually requires direct examination of the object.

What if the object has already been repaired or modified?

It is necessary to provide acts, work orders, and photographs before intervention. The report separately considers which features could have been lost or altered.

Will the report be suitable for a claim or court?

Yes. A specialist's report can be used for a claim, negotiations, preparation of a lawsuit, objections, or a motion for appointment of a judicial examination. If the examination is appointed by the court, the final document is issued as an expert’s report within the scope of the questions posed.

Consultation with a product examination expert in Moscow