Essence of the research

In disputes concerning electronics, external product examination and hardware-software diagnostics are distinguished. The commodity specialist records the case, display, connectors, completeness, labeling, traces of opening, repair, and external impact.

Who conducts the research

Electronics expertise in Moscow is conducted by product expert Andrey Viktorovich. When working, the object, documents, posed questions, technical documentation, condition of the goods, signs of use, damage, completeness, and possibility of further use are taken into account.

Objects and materials of the research

smartphones, tablets, and wearable electronics
laptops, monitors, and peripherals
televisions, audio equipment, and gaming devices
electronics after delivery, repair, water damage, or drops

Characteristic defects and controversial signs

cracks, glare, and display damage
deformation of the case, hinges, and connectors
traces of liquid, oxidation, or opening
discrepancy in memory, model, color, or completeness

What the product examination expert determines

Identification of the object and its compliance with the submitted documents
Presence, location, and severity of defects, damages, and other commodity signs
Probable stage and mechanism of formation of the identified deficiencies
Impact of defects on completeness, appearance, and usability
Sufficiency of product examination methods or the need for another specialist

Questions that can be posed to the expert

What external defects does the device have?
Do the model and completeness correspond to the order?
Are there any signs of drops, pressure, liquid, or repair?
Is an external inspection sufficient to determine the cause of failure?

How the research is conducted

Preservation of the object, its labeling, and connection with documents are checked
signs related to objects are recorded: smartphones, tablets and wearable electronics, laptops, monitors and peripherals
Photographic documentation is performed, and if necessary — available measurements and comparison of similar elements
The actual condition is compared with the contract, instructions, acts, and the chronology of events
Conclusions are formulated separately for each issue, indicating any limitations

Documents and source information

receipt and order card
packaging, accessories, and delivery set
service center reports
photos of the device before repair or transportation

Scope of competence

The study of memory, deleted data, firmware, and system logs refers to computer-technical expertise. The reason for the failure of a board or battery requires technical diagnostics.

Cost and timeframe

The cost is determined after examining the object, the number of issues, the volume of documents, the need for a site visit, laboratory work, or the involvement of other specialists. Before starting the study, the scope of work, timeframe, price, and format of the final document are agreed upon.

Frequently asked questions

Is it possible to start with photographs?

Yes. Competence, the composition of materials, and the need for inspection can be determined from photographs and documents. A categorical conclusion about the nature of a defect usually requires direct examination of the object.

What if the object has already been repaired or modified?

It is necessary to provide acts, work orders, and photographs before intervention. The report separately considers which features could have been lost or altered.

Will the report be suitable for a claim or court?

Yes. A specialist's report can be used for a claim, negotiations, preparation of a lawsuit, objections, or a motion for appointment of a judicial examination. If the examination is appointed by the court, the final document is issued as an expert’s report within the scope of the questions posed.

Electronics examination in Moscow